Course Instructor As Customer 
Teaching librarians have long struggled with the limitations of the one-shot, 
fifty-minute class. As the influence of information literacy continues to grow 
in the world of librarianship, many librarians feel additionally overwhelmed 
with the need to provide an even more complete instructional experience in the 
classroom. For the one shot, fifty-minute teaching sessions, the struggle seems 
to be between the teaching of process in doing research as opposed to teaching 
available sources and how to use them.  This article proposes that the course 
instructor is the key figure in deciding what sources, objectives and competencies 
should be taught. Adapting the “reference interview” to course instructors should 
be the library instructor’s main tool to accomplish this.